Guest Services Manager

Job Description

To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.
To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.
To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room.
To monitor room inventory closely to maximize revenue and occupancy from group allotments.
To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training

Requirements

See also