Guest Services Manager

We are looking for a leader to enhance our guest experiences with Willamette Pass Ski Resort, from emails to in-person interactions by providing exceptional service and guide the Guest Services team to do the same. If you have the passion to Give People the Freedom to Ski while providing expectation-exceeding experience for our guests, apply now!

Essential Duties and Responsibilities:

• Oversee the day-to-day operations of guest services
• Effectively supervise and support guest service staff with an on-the-floor and hands-on approach
• Successfully perform duties including selling and redeeming products, and assisting guests with questions and concerns
• Be the first point of contact for any guests with concerns and resolve the concerns in a timely manner
• Tactfully de-escalate situations when needed
• Oversee the restocking of trail maps, ski ties, reloadable media, receipt paper, and ticket stock
• Develop and execute winter training plans for sales, sysmanager, season passes, general resort knowledge, and providing excellent customer service
• Maintain oversight of departmental administrative tasks, including purchase orders, inventory control, and cost control