Guest Services Representative

Location: Remote
Assigned Location: FUNBOX National City
Position Type: Part-Time
Pay Rate: $16.90 per hour
Scheduled Hours: 28 hours per week
Reports To: National City General Manager

Position Overview

• The Remote Guest Services & Sales Representative supports FUNBOX National City by answering incoming phone calls, assisting guests with reservations, following up on missed calls and party inquiries, and converting qualified leads into completed birthday party bookings.
• This position serves as an extension of the National City team. The representative ensures guests receive fast, friendly, and accurate support while allowing the on-site leadership team to remain focused on park operations and the in-person guest experience.
• This is both a customer service and sales position. The successful candidate will be expected to provide excellent guest support while consistently helping the location generate additional birthday party revenue.

Required Work Schedule

Applicants must be consistently available for the full schedule below:

Schedule:

• Monday: 12:00 PM–8:00 PM
• Tuesday/Wednesday: Off
• Thursday: 12:00 PM–8:00 PM
• Friday: 11:00 AM–5:00 PM
• Saturday: 11:00 AM–5:00 PM
• Sunday: Off

Total scheduled hours: 28 per week

The team member must be logged in, prepared, and available to answer calls at the beginning of each scheduled shift.