Guest Support Representative

Be the reason our guests keep coming back.

At Costa Vida, every guest interaction matters. We’re looking for a friendly, detail-oriented Guest Support Representative who can turn questions into answers, concerns into solutions, and everyday moments into positive brand experiences.

If you enjoy helping people, communicating clearly, and making someone’s day better—this role is for you.

What You’ll Do

Deliver Exceptional Guest Support

• Respond to guest inquiries via email, web forms, and social media
• Communicate clearly, warmly, and professionally in every interaction
• Help guests with questions, concerns, and feedback in a timely manner

Resolve Issues with Care

• Handle guest concerns quickly and effectively
• Turn challenges into positive experiences
• Escalate complex or sensitive situations when needed
• Follow up to ensure every guest feels heard and taken care of

Keep Things Organized & Insightful

• Accurately document guest interactions and resolutions
• Track common issues and recurring feedback
• Maintain organized records to support reporting and follow-up

Ensure Quality & Consistency

• Follow response guidelines and brand standards
• Maintain a consistent tone and high level of professionalism
• Meet response time and quality expectations

Collaborate & Contribute

• Work closely with team members and internal departments
• Share guest feedback to help improve operations
• Support team initiatives and special projects as needed