Hakuba Operations Manager
Job Description
Location: Hakuba
Dates: November through to April (Exact dates TBC)
Salary: Monthly salary from ¥652,619 to ¥779,339, seasonal estimate from ¥3,915,714 to ¥4,676,034 plus performance-based incentives
Travel Allowance: Up to ¥150,000, reimbursed on actual flight cost
Position Type: Seasonal Salary Fixed Term
Reports to: Rides Head of Operations
Direct Reports: Assistant Manager - Hakuba; Guest Services & Operations Assistant; Snowsports Instructors; Resort Coordinator
Department Scope: Private Lessons, Resort Tours, Guest Services and Operational Support
About us:
Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job; it's an experience you will have forever.
The Role:
The Hakuba Location Manager is responsible for the leadership, performance, and daily delivery of Rhythm Rides' winter operation in Hakuba.
The Hakuba operation delivers private ski and snowboard lessons and resort tours at Hakuba Goryu and Hakuba 47 Resort
This is a hands-on location leadership role that coordinates instructor operations, guest services, transport and daily operational support to deliver safe, efficient and exceptional guest experiences.
The Hakuba Location Manager is the primary point of accountability for the location's operational performance and the senior escalation point for significant staffing, guest, safety, resort and operational matters.
The Hakuba Location Manager is accountable for:
- Safe, consistent and compliant private lesson operations
- Exceptional guest experiences across private lessons and resort tours
- Strong leadership, performance and development of the Hakuba team
- Effective coordination between instructors, Guest Services and operational support
- Financial, labour and instructor-utilisation performance
- Positive relationships with Hakuba resort partners and local stakeholders
Responsibilities and Duties