HEAD, SERVICE SUPPORT
Job Purpose
To oversee end-user technology support services and
ensure prompt resolution of all service requests across the Bank.
Key Responsibilities
- Lead
service desk and user support operations.
- Ensure
compliance with service level agreements.
- Manage
service request fulfilment.
- Drive
customer satisfaction and service excellence.
- Develop
support processes and operating procedures.
Requirements
Qualifications
- Bachelor's
Degree in Computer Science, Information Systems, Information Technology,
or related discipline.
Experience
- Minimum
of 7 years' relevant experience, with at least 2 years in a
supervisory capacity.
Certifications
- ITIL
Foundation/Intermediate
- HDI
Support Centre Certification