Heck's Tavern General Manager

Join us at Heck’s Tavern, nestled within the breathtaking location that is Devil's Thumb Ranch Resort & Spa, where culinary excellence meets natural splendor. As the premier wagyu steak house in Grand County, we invite you to embark on a transformative journey amidst 6,500 acres of pristine wilderness at the foot of the Colorado Rocky Mountains. Recognized as a Top 10 Resort in the USA – Mountain West by the prestigious Condé Nast Traveler Readers’ Choice Awards, Devil's Thumb Ranch Resort & Spa is celebrated for its unparalleled hospitality and stunning surroundings.

Principle Purpose of Job

The Restaurant Manager oversees all front-of-house food and beverage operations at Heck's Tavern, including employee oversight, guest satisfaction, service standards, beverage program management, and menu development in collaboration with the culinary team. This role is responsible for leading successful revenue-generating efforts and ensuring overall operational excellence at Heck's Tavern, Hallowed Grounds, the Pool Bar, and other F&B operations within Devil’s Thumb Ranch.

Essential Duties and Responsibilities:

• Lead and manage the front-of-house food and beverage operations.
• Collaborate with the Executive Director of F&B on innovative revenue-generating strategies.
• Execute the business plan and contribute to the success of food and beverage operations.
• Maintain proactive communication with the back-of-house/culinary team.
• Ensure the highest level of guest service, in line with DTR standards.
• Oversee hiring, training, development, and coaching of restaurant staff.
• Lead training and product knowledge initiatives for staff and assistant managers.
• Handle administrative duties such as scheduling, payroll, performance reviews, and termination paperwork.
• Implement and maintain SOPs; create new SOPs when necessary, pending approval.
• Assist with budgeting and resource allocation for restaurant operations.
• Manage financial reporting, including daily revenue, forecasts, and promotions.
• Oversee purchasing, inventory, and maintenance of equipment.
• Actively work the floor to support staff and ensure smooth operations.
• Solicit guest feedback and resolve guest complaints.
• Ensure cleanliness, sanitation, and recycling efforts meet DTR and health department standards.
• Protect company assets and ensure the upkeep of restaurant tools and property.
• Engage with the local community to build relationships and promote business.