HELP DESK ANALYST

Job Description

Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice Presidents, Special Projects teams, Trainers, and all corporate office personnel.

Responsibilities include:

• troubleshooting hardware, software, and network issues.
• documenting and tracking incidents.
• coordinating with internal departments to ensure timely resolution
• maintaining a high level of professionalism and service quality in all interactions.

Qualifications for this position include:

• Up to one year of related experience
• Demonstrated proficiency with Windows software
• Good communication and analytical skills
• Ability to work rotating shifts
• High School diploma or GED
• Understanding of Variety’s cash register systems a plus