Help Desk Analyst Tier 1

Job description:

• Captures user requirements to create reports using SQL or business intelligence applications.
• Designs, develops and tests, and delivers quality reports.
• Serves as primary point of contact for all users in a help desk environment.
• Generates user notification, provides ticket status updates monitors the timely resolution of customer requests/issues and develops monthly trending reports.
• Monitors daily production of data file loads.
• Performs data quality analysis and identifies approaches for improving data quality.
• Supports project personal in resolving complex problems.
• Working knowledge of SDLC and associated processes

Specific Experience:

Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality Center experience in a data warehouse environment.

General Experience: 2 years relevant experience preferred

Education: Bachelor of Science in related field or equivalent years of experience

If you are interested in the below position please forward your profile to mohammedm@usmsystems(dot)com or call me on 703-880-2641.