Help Desk Specialist I
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for a Help Desk Specialist I. The right candidate will be responsible for all IT support activities related to end user hardware, software and other IT related issues.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues
- Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues
- Document and track the details of the issue, status and resolution, using the help desk tracking application
- Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue
- Perform end user computer refreshes
- Complete work orders, fully documenting each step of the troubleshooting process
- Aid with division office moves
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Ability to work on-call rotation
- Ability to work overtime
- Ability to travel overnight