Help Desk Support
- Handle all manner of PC, laptop and tablet related hardware and operating system configuration as well as Equipment Deployment Project activity including annual refresh project while maintaining daily workload.
- Depot Staff will image devices, track inventory, ship devices, troubleshoot hardware/software and log files.
- Maintain process and communication with Engineering and other supporting departments.
- Process disposal requests from campus locations.
- Depot staff will be required to participate in after-hours on call support activities as needed and work extended hours to complete project activity or catch up on workload.
- Assist with the LOB refresh project of 1000 devices a month.
- This will involve imaging, QA, Labeling, Shipping and Updating remedy asset for all equipment shipped for Remedy request throughout the US.
This will be a First Shift Position-
The Depot ISC's will be packing and moving large quantities of equipment and should be able to lift 50 lbs.
- Demonstrate working knowledge of workstations, configurations and operating systems (Active Directory, Excel, Word, Access, MS System Center Console Management, MS Deployment Tool).
- Demonstrate advanced hardware knowledge.
- Demonstrate working knowledge of SCCM Environment and LOB build images.
- Problem Solving & Decision Making, Business Knowledge & Partnership, Self -Management, Leadership, Planning & Project Management, Organization and Communication skills are required.
- Knowledge of Remedy, and IT Asset Management are desirable.
Thanks & regards
Praveen K. Paila
470-202-1117