Help Desk Technician

The Help Desk Technician will be primarily responsible for assisting in the troubleshooting of IT tickets.

What a Help Desk Technician does daily:

Tracks and monitors support issues to ensure a timely resolution and that all issues are resolved to the end user’s satisfaction
First point of contact for all service requests for technical support in a Microsoft Remote Desktop environment
Provide support for Windows 10 Laptop/Desktop Operating Systems
Identify, research, and resolve technical problems within technical abilities. Expected to use company ticketing system, knowledgebase, and internet for research
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
Analyze and resolve problems with core business applications
Manage inventory of all stock items (paper, forms, PCs, PC parts, peripherals, etc)

Additional Responsibilities:

Carries out duties assigned System Administrators or Director of Information Technology as required.

See also