Helpdesk Support Junior
Job Title: Helpdesk Support (Junior)
Location: Dublin
8, Ireland (Hybrid working Model - Minimum of 2 days per week onsite)
Start Date: 9th
October 2026
Contract Duration: 12
Months with further extension.
Role Overview
The Client is seeking
to recruit Junior Helpdesk Support Engineer to provide Level 2
Technical Support within the Unified Communications Team.
The successful
candidates will support the Department's Unified Communications environment,
providing technical assistance across:
· Mobile Voice Services
· Mobile Data Services
· Mobile Device
Management (MDM)
· Microsoft 365
technologies
· Microsoft Teams
· End-user device support
· Service Desk operations
This is an excellent
opportunity for a junior IT professional with strong customer service skills
and experience supporting mobile technologies.
Mandatory
Requirements (Pass / Fail): Candidates MUST meet ALL of the following:
Experience
· It is a mandatory requirement, that the resources
proposed have junior level experience, with a minimum of 3 years’ working in an
ICT Helpdesk Support role.
Availability
· Must be available to start from 9th October 2026.
Qualifications
· It is a mandatory requirement, that the Resources
proposed hold the following qualifications or equivalents:
• A qualification at Level 6, or higher, on
the National Framework of Qualifications (NFQ) in computing.
OR
• Previous experience in an ICT Helpdesk
Support Role and relevant industry recognized qualifications. (Comp TIA A+ or
ITIL V4)
English Language Proficiency (MANDATORY):
· Native English speaker OR
· CEFR C2 Proficiency/Mastery (or
equivalent)
Requirements
Key Deliverable:
The following non-exhaustive list of Key
Deliverables are applicable to these roles:
· Troubleshoot/diagnose
customer technical issues and offering resolution.
· Effectively
support customers.
· Update
and Management of Service Desk management console.
· Provide
efficient and acceptable turnaround to customers Service Requests and Incidents
Reports.
· Support
colleagues, and peers including Technical and Customer Services through
documentation, coaching and knowledge sharing.
· Excellent
communication and interpersonal skills
· To
undertake ad hoc tasks from time to time as directed.
Key
Experience/Competencies/Skillsets:
The following
Experience/Competencies/Skillsets are applicable to this Role.
· Experience
working in an ICT helpdesk support role
· Excellent
customer services skills
· Experience
of supporting Android (Mobile) OS devices and users
· Certification/Experience
of Omnissa Workspace One UEM.
· Certification/Experience
of Samsung Knox.