HOA Member Services Administrator (CA)
Introduction:
Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.
At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.
Summary:
Supports the General Manager and Operations Manager with significant contact from residents, staff, vendors, and the public.
Essential Duties and Responsibilities:
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assist residents in completing Associations forms.
- Provides residents with new homeowner registration packets, ID cards, and transponders.
- Provides general information pertaining to the Recreation Center and its use. Maintains reservation calendars and ensures that all paperwork and fees are received and processed prior to and following facility rentals.
- Responsible for entering resident information into C3 database and filing resident information in the Association master files.
- Answers phones, assists callers. Directs calls to the appropriate personnel as appropriate.
- Makes photocopies, as needed.
- Acts as an administrator for the Community Website and assists residents with use of the website. Processes registration requests for the website.
- Assist General Manager and/or Facilities Manager with community events, including, but not limited to: Communicating and coordinating with the Social Committee and contracted vendors, preparation for the event and closing the event. Communication and coordination with Seabreeze Lifestyle Director is encouraged (as applicable).
- Performs other functions of HOA business as assigned; may include off-site errands.