Hotel Sales Manager
Job Title: Hotel Sales Manager – India
Reporting To: Vice President Ops – Contact Centre/ Director of Ops and L&D
Location: Hybrid role, India
Role Overview
The Hotel Sales Manager will be responsible for driving membership sales, revenue growth, and customer engagement across partner hotels in India. This role focuses on on-ground sales execution, relationship building with hotel teams, and delivering exceptional guest experiences that convert into membership sales.
Key Responsibilities
1. Sales & Revenue Generation
Drive sales of membership programs (e.g., ALL Plus / Explorer)
Achieve monthly and quarterly sales targets
Maximise conversion rates through effective guest interactions
Identify upselling and cross-selling opportunities within hotel environments
2. Guest Engagement & Conversion
Engage directly with hotel guests to present membership benefits
Deliver personalised sales pitches tailored to guest profiles
Handle objections confidently and close sales effectively
Ensure a premium and consultative sales experience
3. Hotel Relationship Management
Build strong relationships with hotel staff and management
Collaborate with front office, F&B, and reservations teams for lead generation
Conduct regular training and refreshers for hotel teams on membership benefits
Ensure alignment between hotel operations and sales objectives
4. On-ground Activation & Promotions
Execute in-hotel sales activations, booths, and promotional campaigns
Support marketing initiatives to increase visibility and engagement
Ensure proper branding and positioning within the hotel premises
5. Reporting & Performance Tracking
Track daily sales performance and conversion metrics
Maintain accurate records of guest interactions and sales pipeline
Share insights and feedback with leadership to improve strategy
Key Skills & Competencies
Strong sales and negotiation skills
Excellent communication (English + regional language preferred)
Customer-centric mindset with high emotional intelligence
Ability to handle objections and close deals effectively
Relationship-building and stakeholder management
Self-driven, target-oriented, and resilient
Experience & Qualifications
5+ years of experience in sales (hospitality, membership, or luxury retail preferred)
Background in hotel operations, guest relations, or telesales is a plus
Graduate in any discipline (Hospitality/Business preferred)
Success Metrics (KPIs)
Monthly sales target achievement
Conversion rate (%)
Revenue generated per hotel
Guest satisfaction during interaction
Hotel engagement and collaboration score
What Success Looks Like in This Role
Consistently exceeding sales targets
Building strong hotel partnerships
Delivering a premium guest experience
Driving repeatable and scalable sales practices
Bachelor's degree in Hospitality, Business Administration or related Field.