Hotel Security Officer

Job Summary

The Security Specialist is responsible for maintaining a safe, secure, and welcoming environment for guests and staff at all six hotels, the Grappone Conference Center, and Arts Alley. This role involves monitoring hotel premises, enforcing safety policies, responding to incidents, and providing a visible security presence at each location and assigned events.

Essential Duties and Responsibilities

• Identify incidents of theft, fraud, or illegal activity
• Tour and walk all floors and all properties at the start of the shift, checking with night staff for issues/concerns
• Log all interactions with guests, staff, law enforcement, and fire department personnel.
• Respond to all disturbances immediately and appropriately
• Take any immediate action to mitigate a loss and/or hazardous or unsafe condition where danger is imminent
• Conduct an 11 pm check of all exterior doors at each property and ensure doors are locked and log any that are not
• Report any hazardous or unsafe condition to the Manager on Duty
• Conduct crowd control during events and act as a doorman during high traffic periods
• Perform investigations in conjunction with Human Resources, using CCTV and reports, invoices, and other documentation by gathering evidence, taking statements, and using other means of investigative techniques
• Possess knowledge of guest room electronic locks
• Available for on-call and weekend work as required
• Adheres to safety requirements and attends safety training, complying with all OSHA, state, and federal guidelines
• Interact with law enforcement on-site as well as testify in criminal and civil court actions as necessary
• Ability to work well with a diverse group of people

Additional Duties

• Complete projects as determined by management
• Attend team meetings
• Work closely with all departments and assist them as needed
• Actively seek out other tasks when current work is complete
• Participate in ongoing education and training
• Other duties as assigned