HPonHP Operations Account Manager

Job scope/summary:

The Operations Account Manager is part of the CS EMEA Supply Chain Operations team and a key role for the HP-on-HP program. HP on HP program’s goal is to deliver support for HP employees and ensure they have required PC equipment. CS EMEA Supply Chain PC department owns the PC com spare parts distribution, in EMEA, for support demand.

As an Operations Account Manager, you will play a crucial role in maintaining the efficiency and effectiveness of HP on HP program, directly contributing to the satisfaction and productivity of HP employees across EMEA.

Operations Account Manager is the owner of operations with external OSSP and has the accountability with different internal services supply chain stakeholders, like planning, logistics and PLM to ensure success of HP on HP operations meeting defined agreed terms with HP IT internal customer, including coordination and escalation management.

Job specifics/responsibilities:

• Ensuring shipments to customers on time

• Replenishment of stock locations (target set up and follow up management on stock availability) DHL operations/management (Transfer & units’ delivery)

• OSSP operations/management (Repair & Refurb, scrap, parts availability, KPI management)

• CS SC Reporting & follow up (Reporting, Remote Management Center, DHL/logistic partner)

• Operational escalation management (re-repair, repair quality, costs, logistic delay, etc.)

• Regional Product Lifecycle Management follow up (New Product Introduction, Last Time Buy)

• Execution of unit priority management

• E2E managing reconciliation, reimaging, Defective On Arrival processes

Key deliverables/accountabilities:

• E2E regional operational management (Outsourced Service and Support Partner/ DHL/logistic partner DHL)

• Flex KPI & performance monitoring (daily, weekly, monthly)

• Corrective action planning and follow up

• Daily performance & efficiency queries/decisions

• Operating CS SC network planning and repair parts availability

• Product Lifecycle Management (New Product Introduction, Last Time Buy)/ Remote Management Center management

• Exception case management

• Monthly Business Review/Quarterly Business Review participation preparation and support

Working relationships:

Internal

• With other EMEA SSC stakeholders, planners, buyers and logistics.

• WW SSC teams

• RMC

• HP IT

External

• Strategic supply chain partner.

Education (degree) and professional experience required:

• Materials/engineering/logistics degree or equivalent experience

• Typically, 3+ years of experience in a supply chain function (e.g. demand planning)

Other requirements:

• Fluent English

• Business Knowledge - Knowledge of Support operations, its critical success factors, strategic direction of our products, human and material resources Good analytical skills

• Planning and Organization - Department basics, priorities, budgets, schedules, project mgt, business fundamentals, etc.

Personal skills and qualities:

• Excellent Communication skills

• Leadership - Ability to communicate skillfully and get results through others, to think strategically, promote creative thinking and implement initiatives.

• Independence and ability to work in a team. Ability to effectively interact and develop relationships with HP teams and external partners.

• Attention to details

• Capability to work with external partners

Technical skills (procedures and documents the employee has to be acquainted with):

• Reporting tool /Data management