I2C Dispute Analyst
Join a high-impact finance team where your expertise directly improves customer experience and financial accuracy. As an I2C Dispute Analyst, you will play a key role in resolving invoice disputes and driving process excellence across the organization. This is an exciting opportunity to contribute to continuous improvement initiatives while partnering with cross-functional teams in a dynamic environment.
What you will do
Investigate and resolve customer invoice disputes by collecting, analyzing, and validating relevant data in line with internal procedures
Engage with customers via phone and email to gather information and clarify dispute details
Record dispute cases accurately in systems and manage them through to resolution within defined workflows
Create credit and debit notes in ERP systems to ensure accurate financial records
Collaborate with internal teams (e.g., collections, customer service, pricing, sales, and master data) to resolve root causes and prevent recurrence
Identify root causes of disputes and implement corrective actions to reduce recurring issues
Meet individual and team KPIs such as response time, productivity, and reduction of aged disputes
Contribute to process improvements, maintain documentation, and support audit requests and reporting activities
What you will need
Required
Bachelor’s degree in Business Administration, Finance, Accounting, or related field
Minimum 2 years of experience in I2C, O2C, Accounts Receivable, or dispute resolution
Fluent English (written and spoken)
Preferred
Experience with ERP or billing systems (e.g., SAP, Oracle, or similar platforms)
Advanced proficiency in Microsoft Office tools
Additional European language
Poland Pay Ranges:
- Poland: zł91.900 - zł153.300 PLN Annual
At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.
If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.
Travel Percentage: 10%