Implementation Specialist

About the Role
Our goal is to help small and mid-sized organizations secure and protect millions of identities and devices globally. We are searching for resourceful people who know tech; specifically, patient and knowledgeable Implementation Specialists to onboard and support our clients.

What We're Looking For
Our Implementation Specialist will possess:

• Excellent verbal and written communication skills
• The ability to build relationships and trust with clients
• A self-starter mindset
• A genuine desire to solve problems for clients
• Strong interpersonal skills, as this is a client-facing role
• A commitment to delivering exceptional service that leaves clients delighted
• The ability to collaborate across account management, technical, and support teams
• Experience with Mobile Device Management (MDM)
• 2+ years of experience with identity and security solutions
• Experience with Identity and Access Management (IAM) tools (e.g., Microsoft Entra ID, Okta, or Google Workspace Identity), including:Single Sign-On (SSO)Multi-Factor Authentication (MFA)User provisioning
• Familiarity with administering Microsoft 365 and/or Google Workspace environments
• Comfort troubleshooting across both Windows and ChromeOS environments

What You'll Do

• Onboard new clients by configuring and deploying IT and security tools to fit their environment
• Serve as a client-facing point of contact throughout the implementation process
• Troubleshoot and resolve issues that arise during onboarding and setup
• Partner with Account Managers and Technicians to ensure a smooth handoff from sales to ongoing support
• Document implementation processes and client-specific configurations for future reference
• Provide training and guidance to client staff on new tools and systems as needed
• Review email daily for new client introductions and responses, and review your schedule to prepare for upcoming meetings, training sessions, and calls
• Prepare any necessary materials, such as slide decks, ahead of client sessions
• Lead or participate in client meetings to kick off new implementations or continue ongoing projects
• Update internal records (e.g., CRM or project tracking systems) with relevant notes following client sessions
• Raise client questions or feedback through internal team channels and coordinate with team members as needed to keep projects moving forward
• Stay current through ongoing research and continued education on tools, products, and client environments
• Keep internal and external conversations on track, ensuring project teams and client teams remain aligned throughout implementations