Indoor Sales

Company Overview

Million Advertising & Silk Screen Pte Ltd, a 4-time award-winning company since 1979, manufactures identification products and awards. Visit www.million.com.sg & www.millionawards.com to learn more about our products and services.

Job Summary

You will coordinate sales and support activities to ensure accurate processing of quotations while delivering exceptional customer service to internal and external customers.

Responsibilities

• Manage incoming sales calls and respond to information and call-me requests to support customer needs
• Provide accurate product, company, and technical information to customers
• Process quotations and purchase orders accurately and promptly to support sales initiatives
• Organize and maintain customer and job files according to company policies
• Coordinate, prioritize, and schedule sales and support requests to ensure timely completion
• Assess customer or product complaints to determine if non-conformance processing is required and initiate actions accordingly
• Deliver exceptional customer service to all internal and external customers to enhance customer experience
• Source and purchase materials required for company operations efficiently
• Verify inbound materials and documentation against purchase orders to ensure accuracy and compliance
• Communicate effectively with suppliers via email, phone, and written correspondence to resolve issues and confirm orders
• Perform other duties related to company activities as assigned