Information Systems Administrator

This Role Involves:

Providing internal support for office hardware including servers, PCs, and mobile devices
Develop and maintain databases for business processes.
Continuously improving and keeping up with the IT business needs of the organization.
Testing and configuring new hardware and software technologies
Actively resolving problems and issues with computer and server systems to limit work disruptions within the organization.
Ensuring correct and timely customer service.
Assist with development and honing of our proactive response to network and security alerts in a timely manner.
Contribute to improving customer support by actively responding to queries and handling complaints.
Establish best practices through the entire technical support process.
Follow up with customers to identify areas of improvement.
Documents actions and resolutions within the helpdesk ticketing system
Exceptional problem solving and interpersonal skills, with a focus on critical thinking, creativity, and rapport-building with listening and questioning skills. Exceptional customer service orientation.

Job Requirements:

Bachelor’s degree in computer science, Information Technology, Information Systems or related field preferred
2 to 3 years of applicable experience directly related to IT Support, Help Desk or in a Desktop Support setting preferred
Knowledge of PC building, maintenance, and operations
Knowledge of practical networking for workstations and server connectivity
Knowledge of Windows desktop operating systems
Knowledge of Windows Active Directory Domains
Intermediate/Advanced computer skills including Microsoft Office Suite and/or Microsoft 365
Strong verbal/written communication and listening skills including excellent interpersonal skills and telephone communication.
Excellent organizational and time management skills
Ability to work positively as a team player and establish and maintain effective relationships with team members at all levels of the organization.

See also