Infrastructure Operations Manager
LOCATION: DMV Area
Company Description:
ASG is a Minority- and Woman-Owned, Physician-Owned small business with over 15 years of experience in federal government contracting. We deliver a wide range of technology services, including software development, mobile apps, AI/ML, analytics, data science, big data, DevSecOps, digital transformation, cloud, and cybersecurity. ASG is CMMI Level 3 certified and holds ISO 9001:2015, 20000-1:2018, and 27001:2022 certifications.
Job Description:
We are seeking an experienced Infrastructure Operations Manager to oversee and maintain the operational status of a Tech Control facility. The ideal candidate will possess strong technical knowledge and leadership skills, with expertise in managing cryptographic facilities and supporting high-level technical operations. The Infrastructure Operations Manager will provide technical direction, supervise team members, and ensure that all systems are running efficiently in compliance with industry standards.
What You Will Do:
- Maintain the operational status of a Tech Control facility, including encryption devices, switches, network operation consoles, and circuits.
- Supervise and coordinate the activities of tech control employees in efforts of similar size and scope.
- Provide technical direction and supervision for the restoration and maintenance of transmission paths and facilities.
- Oversee Tier 2 Tech Control Helpdesk functions and ensure compliance with DISAC 310-175-9.
- Develop and execute incident and service request management processes for changes, problems, configurations, and requisitions for equipment and services.
- Ensure effective communication with senior management and other departments regarding the operational status and improvements.
- Maintain adherence to industry best practices for Information Management Operations and IT Service Management (ITSM).
- Conduct regular training and professional development for tech control staff.