Inside Sales - Customer Service

Receives (by telephone, fax, or email) requests for quotations, orders and lead times from customers. Provides technical guidance to customers and routinely researches customer part specifications to complete customer quotes and orders. Coordinates with other departments in handling purchase orders and providing value-added services to customers.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Respond in a timely manner to incoming tasks (including requests for quotes, order entry, application assistance, product selection, or resolving other customer issues) to both our customers and outside sales representatives of AHP.
• Use P21 system to retrieve customer information, stock status information, the status of purchase orders, and make changes to customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
• Checks with accounting department concerning credit status of customer when orders are entered into P21 System.
• Contact vendors to locate requested items to meet customer's delivery requirements. Relay this information to customer.