Inside Sales Representative

The Company:

Point Global Logistics is a global, independent freight forwarder and logistics provider with branch offices in Asheville, Houston, Chicago, Charlotte, New Jersey, San Francisco, Dominican Republic, Sonora, Mexico, Hamburg, Germany, Frankfurt, Germany, Shanghai, China, Rio de Janeiro and São Paulo, Brazil and an extensive network of 75 partners throughout 28 countries around the world. Founded in 2014, we deliver transportation solutions to our clients by matching our expertise with personal attention to every detail in the supply chain.

Job Description:

As part of our continued focus on growth, process integration, and service, we are seeking an Inside Sales Representative to help build and strengthen our structure in the United States.

This role is focused on developing new business, strengthening existing client relationships, and working directly with customers to understand and address service concerns.

Key Responsibilities

• Communicate with business clients by phone, video, and in person to understand service concerns and identify solutions
  
• Build and maintain strong professional relationships with clients to support retention and satisfaction
  
• Conduct onsite visits and represent the company in a professional manner that supports client confidence
  
• Present information clearly and in an organized way that helps clients feel heard and understood
  
• Use effective communication techniques, including tone and clarity, to support productive conversations and outcomes
  
• Make outbound calls to identify and develop new business opportunities
  
• Generate and qualify business leads
  
• Create, maintain, and restore customer relationships
  
• Maintain accurate records of client interactions and activity using company systems