Inside Sales Representative

Inside Sales Representative - Job Description

Position Overview

As an Inside Sales Representative, you will interact with clients and collaborate with our internal team to address customer pest control needs and drive sales. This role involves a combination of customer service and sales, including answering customer questions, scheduling, following up on leads, and closing sales. You will also handle administrative tasks related to day-to-day business operations, such as account setup, maintenance, and tracking customer interactions in our CRM system.

In this role, you will play a key part in ensuring a seamless customer experience while achieving sales targets by following our established sales process.

Responsibilities

• Communicate effectively with customers over the phone to address inquiries, recommend solutions, and close sales.
• Manage schedules, ensure proper coordination with technicians, and handle service notifications.
• Organize and update customer accounts, maintain accurate records, and track sales activities in the CRM (Fieldwork).
• Follow up on leads and agreements, ensuring clarity, accuracy, and a high level of customer service.
• Adhere to our structured sales process, including identifying customer needs, building rapport, addressing budgets, and presenting solutions.
• Assist with administrative tasks related to customer relations and day-to-day operations.

Additional Information

As an Inside Sales Representative, you may have the option to work from home. This role requires self-motivation, adaptability, and a commitment to providing excellent customer service while meeting or exceeding sales goals.