Inside Sales Representative

COMPANY OVERVIEW

A recognized industry leader trusted by the United States government for over 75 years. With an impeccable reputation and dedication to delivering quality, WTC is a single integrated solutions provider, bringing equipment, parts, and service together to provide comprehensive solutions to all industries and government institutions and service trades.

POSITION SUMMARY

The Inside Sales Representative for MRO will be responsible for managing customer accounts, generating sales leads, and providing excellent customer service. This role involves understanding customer needs, recommending suitable products, and ensuring customer satisfaction to drive sales growth.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
In order to perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform these essential functions.

Customer Account Management

· Build and maintain strong relationships with customers.

· Understand customer requirements and recommend appropriate products and services to meet their requirements.

· Manage customer accounts and ensure timely follow-up.

Sales Generation

· Identify and pursue new sales opportunities.

· Develop and implement sales strategies to achieve targets.

· Conduct product demonstrations and presentations to potential customers.

· Conduct cold calls and search online bid board systems.

Customer Service

· Provide prompt and accurate information to customers regarding products, pricing, and availability.

· Address and resolve customer inquiries and complaints.

· Ensure high levels of customer satisfaction through excellent sales service.

Collaboration

· Work closely with the marketing team to align sales strategies.

· Collaborate with the product team to stay updated on the latest product offering and technologies.

· Coordinate with the logistics team to ensure timely delivery of products.

· Work with contracts and purchasing to ensure up to date pricing on core and non-core vendors.

Market Analysis

· Monitor industry trends and competitor activities.

· Provide feedback to the management team on market conditions and customer preferences.

· Recommend product improvements and new product introductions based on customer feedback.