Inside Sales Support Specialist

About Us

At Mutual Materials, we don’t just make building products, we help shape the communities people live, work, and take pride in. Our purpose, Building Beauty that Lasts, isn’t just a tagline, it’s what drives everything we do.

As a leading manufacturer and distributor of brick, concrete pavers, slabs, and masonry products across the Pacific Northwest, our materials have been the foundation of projects big and small since 1900 from neighborhood homes to major commercial developments. Now, we’re focused on the next chapter of growth, and we’re looking for driven professionals to be part of it.

This is where opportunity meets impact.

At Mutual, you’re not just selling a product, you’re building partnerships, influencing projects from the ground up, and seeing your work come to life in the real world. If you’re motivated by autonomy, results, and the ability to directly shape your success, you’ll find a strong home here.

POSITION SUMMARY

Mutual Materials is seeking an Inside Sales Support Specialist to support our Portland Slabtown Showroom, customer care operations, house accounts sales, and outside sales team support. Located in Portland’s vibrant Slabtown neighborhood, our showroom serves homeowners, contractors, architects, designers, and landscape professionals throughout the Pacific Northwest. The space showcases modern masonry and hardscape design while also serving as a gathering place for meetings, trainings, and industry events within the local design community.

This is a full-time, onsite position Monday through Friday. The role combines showroom support with customer care and inside sales responsibilities, including assisting customers with product information, order placement, availability, delivery coordination, and general customer support. We are looking for someone who enjoys working with people, communicates professionally, stays organized, and takes initiative. Experience in customer service, retail, hospitality, sales support, or inside sales is preferred. Interest in design, construction, architecture, or building materials is a plus.

Mutual Materials’ purpose is Building Beauty that Lasts. Since 1900, we have supplied the masonry and hardscape products that have helped shape communities throughout the Pacific Northwest, and we continue building our team for the next generation of growth.

KEY RESPONSIBILITIES

Customer Support, Order Coordination, House Account Sales

• Serve as the first point of contact for customer calls, emails, and showroom visits.
• Assist customers with product information, pricing, availability, delivery coordination, and order status updates.
• Develop and maintain relationships with assigned house accounts to grow and improve sales
• Enter customer orders accurately and coordinate with sales, operations, and logistics teams to support timely fulfillment.
• Respond to customer questions and help resolve order or service-related issues professionally and efficiently.
• Support Sales team members with quotes, follow-up, and customer communication.
• Build positive customer relationships through responsive and professional service.

Showroom Support

• Create a welcoming and engaging experience for homeowners, contractors, architects, designers, and dealers visiting the showroom.
• Help customers navigate product selections and connect them with the appropriate sales resources when needed.
• Maintain showroom organization, displays, product samples, and overall presentation.
• Support meetings, trainings, and events hosted within the showroom space.

Lead Follow-Up & Team Support

• Follow up on customer inquiries and showroom leads.
• Assist with outreach and communication to help drive engagement with the showroom and company products.
• Collaborate with the sales and customer care teams to ensure a consistent customer experience.