Internal Account Manager: Public Sector

• Identify and understand role players in each assigned account
  
• Assist External Account Managers with smaller, non-named customers
  
• Quote, close deals, and contribute towards the division’s targets
  
• Communicate efficiently and continuously with clients
  
• Portray professionalism and confidence to deliver the ultimate in customer service
  
• Build and maintain an active customer base to support the sales team
  
• Support the Sales team by developing new opportunities and closing sales
  
• Capitalize on opportunities through effective negotiation to meet sales targets set by the Management team
  
• Build solid and realistic sales pipelines to ensure consistent growth
  
• Assist with onboarding new customers and reactivating dormant accounts
  
• Maximize sales by expanding orders and upselling during both incoming and outgoing calls
  
• Collaborate with the External Sales team to close deals when necessary
  
• Foster strong team relationships to maintain a high-performing, cohesive environment
  
• Create accurate quotations based on received requests
  
• Ensure all orders are entered into the system with precision
  
• Meet and exceed agreed SLAs for quoting and delivery timelines
  
• Achieve a consistent closure rate within set timeframes
  
• Demonstrate strong attention to detail in all tasks
  
• Follow up on the entire sales process until the order is delivered to the client
  
• Track and follow up on all quotations to ensure progress and closure
  

Requirements

• 2 to 3 years of IT distribution experience in a sales or sales support role
  
• Keeping abreast of the latest technologies and market trends
  
• Experience working with government customers would be advantageous
  

• Matric is essential; a qualification in the form of a diploma, degree, or certification in Sales & Marketing will be an advantage
  
• Attending training sessions to develop skills
  
• Must be able to communicate clearly, accurately, and efficiently with clients and colleagues
  
• Microsoft Office including intermediate Excel skills
  

• Sales-driven and an overachiever
  
• Copes effortlessly within a high-stress and pressurized environment
  
• Customer-focused
  
• Attention to detail
  
• Willing to assist in other areas of the business when required
  
• Works well in a team
  
• Verbal and written business communication
  

• Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual and other requirements as mandated by the Company Code of Conduct
  
• Keep up to date with changes in applicable compliance obligations, controls and measures relevant to the role