INTERNAL ONLY - Guest Support Worker (Main) Permanent Full-Time (2 Positions)
Job Title: Guest Support Worker (Main) Permanent Full-Time (2 Positions)
Reports to: Manager of Guest Services
Location: Main Building
Employment Type: Permanent Full-Time
Rate of Pay: $25.25 per hour
Hours: Flexible - Days, Evenings, Weekends
The Guest Support Worker plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.
What You’ll Do
- Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries
- Build rapport using harm-reduction, trauma-informed, and person-centered approaches
- De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers
- Collaborate with internal teams and external partners to ensure continuity of care
- Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices
- Maintain accurate notes and contribute to communication and documentation
- Participate in team meetings, training, and service improvement initiatives
- Perform light housekeeping (e.g., room setup, spill cleanup) and offsite errands
- Open to cross-training across Mercy House
What You Bring
- Post-secondary education in healthcare, social services, or related field
- Experience in shelters, residential care, or community support
- Knowledge of community resources for those facing homelessness and addictions
- Strong communication, interpersonal, and problem-solving skills
- Ability to work with diverse populations and a commitment to equity and inclusion
- Comfortable with physical tasks (lifting up to 50 lbs.)
- Able to work independently and in a team
- Clear Record of Conduct and Vulnerable Sector Check required.
- Equivalent education/experience may be considered.
CLOSING DATE: August 26, 2026
(2026GM015)