IT Administrator

1. Incident Management

Monitor incident queues and assign tickets to relevant engineers.
Log incidents with the service desk for any IT issues encountered during the course of administrative work.

2. Service Request (SR) Management

Assist in raising Service Requests (SRs), when necessary.
Monitor, assign, and follow up with the team on SR progress and completion.
Coordinate with users and backend teams to provide additional information when needed to fulfil SRs.

3. User Management

Collaborate with HR for the onboarding of new users and offboarding of resigned staff.
Coordinate with the asset team to ensure assets required for new users are ready for deployment.
Raise necessary SRs related to user onboarding and offboarding.
Liaise with system, network, and desktop teams to ensure all required accounts are correctly set up.

4. Asset Management

Provide administrative support to regularly maintain and update the IT asset inventory, if required.
Track and manage assets through the Asset Management System.
Coordinate with asset owners for asset verification.
Manage asset status, including Managing assets assigned to users and engineers. Tracking assets delivered by suppliers and returned to third parties. Monitoring IT appliances purchased by the organization.

5. Reporting

Update weekly and monthly SR utilization reports in the tracking system.
Record and update monthly man-day utilization.
Prepare monthly reviews of central services, including user accounts and subscriptions, if required. This includes: SG-MAILSG-VPN/GOMAXSG-EPP and etc

6. Tech Refresh (TR)

Work with the team to assign laptops designated for Tech Refresh.
Assist engineers in scheduling appointments with users for TR.
Prepare Tech Refresh reports.
Maintain accurate records of laptops issued to and collected from users during the TR process.

See also