IT Administrator II

The IT Administrator is responsible for the day-to-day administration, maintenance, and support of the organization's information technology infrastructure. This role ensures the stability, security, and performance of hardware, software, networks, and user systems while providing exceptional technical support to employees. The IT Administrator also assists with technology projects, cybersecurity initiatives, system upgrades, and vendor coordination. Balances end-user support with hands-on system and network administration, including active involvement in GCC High environment management.

This position will require specialized education and related experience. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 2-4 years of related experience.

Essential functions

End-User & Onsite Support

• Provide daily onsite technical support for employees, including desktops, laptops, mobile devices, printers, and AV systems
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner
• Manage user onboarding/offboarding, including account setup, access provisioning, and device configuration
• Support Office 365 apps, including Outlook, Teams, SharePoint, and OneDrive
• Maintain documentation via our ticket and change management system of support requests, resolutions, and IT procedures

Systems Administration

• Administer and maintain Windows Server environments, Active Directory, and Group Policy
• Administer and maintain Linux Server and hypervisor and virtualization / container environments
• Manage Microsoft and Google tenants, including:
• User identity and access management
• Conditional access policies and MFA
• Security & compliance configurations aligned with NIST/CMMC
• Perform regular system updates, patching, backups, and disaster recovery readiness
• Monitor system performance and proactively address issues

Network Administration

• Maintain and support LAN/WAN infrastructure, including switches, routers, firewalls, and VPN solutions
• Monitor network performance, uptime, and security
• Manage network segmentation and secure access controls as required for our commercial and secure environments
• Troubleshoot network outages and connectivity issues
• Work with vendors and ISPs for escalation and resolution

Security & Compliance (Commercial/Fed/Mil Environment)

• Ensure adherence to NIST 800-171, NIST 800-172, CMMC, and DFARS compliance standards
• Support implementation and enforcement of security policies, endpoint protection, and monitoring tools
• Assist with audits, documentation, and risk assessments
• Manage secure access requirements for system users and external partners
• Complies with all policies and procedures pertaining to the protection of the Company’s Information Assets, Security and Systems and that of its clients.

PM22