IT Applications Support Analyst

Our client is a sizeable firm that focuses in innovation and technology.

IT Applications Support Analyst (1 Year Contract)

Responsibilities:

• Provide all-rounded support on related operation systems / applications
• Liaise with vendors to investigate and resolve incidents reported by users
• Analyze the issue trends for ways of preventing repeated future problems
• Participate in the maintenance of application support documentation, procurement and tendering processes
• Maintain user satisfaction
• Any other ad hoc duties as assigned by supervisor

Requirements:

• Tertiary Education or above, majoring in Software Engineering, Computer Science or equivalent disciplines
• 3-5 years of customer service working experience in troubleshooting software applications
• Knowledge in programming, Oracle JD Edwards, Oracle Hyperion, Python, Kissflow and Asset tracking system, familiar with SQL, reporting / BI tools will be a plus
• Good communication and analytical skills
• Client-oriented, self-motivated, good team player
• Candidates with less experience will be considered as IT Applications Support

Interested candidates please send your full resume (MS Word document), including employment history, present and expected salary and contact telephone number to: Delken Group Limited 1202 C.C. Wu Building, 302-308 Hennessy Road, Wanchai, HK; email to [email protected] or contact 2591-1988 or fax to 2591-1222.

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