IT Business Analyst

Job Summary

You will bridge the gap between IT and business users by analyzing systems and processes, delivering clear business requirements, and ensuring IT solutions align with business needs while adhering to risk and compliance standards in the insurance domain.

Responsibilities

• Review product and functional specifications to analyze system gaps and business processes, recommending improvements to enhance efficiency and effectiveness
• Collaborate with business users to assess processes, determine requirements, and deliver actionable recommendations to stakeholders
• Ensure all changes comply with risk and compliance standards to maintain organizational integrity
• Organize and lead meetings or workshops with users to gather and clarify business requirements and support the creation of business workflows for documentation
• Prepare, document, and obtain sign-off on business requirements through walkthroughs and reviews with users
• Evaluate feasibility, benefits, and risks of new IT solutions, recommending process improvements aligned with business needs and compliance standards
• Define test scope, develop test plans, participate in user acceptance testing, and document test results accurately
• Develop user guides and conduct training sessions for operational users on new system deployments to ensure smooth adoption

Required competencies and certifications

• Diploma in Information Technology or Business Information Systems
• Minimum 3 years of experience in business analysis and user acceptance testing within the insurance domain

Preferred competencies and qualifications

• Experience in insurance operations and processing
• Business analysis skills in delivering business requirement processes
• Project management skills in executing and managing user acceptance testing and planning
• Proficiency in applying the latest technology to business processes
• Ability to proactively engage stakeholders across various business domains as an effective facilitator
• Strong analytical and problem-solving skills with attention to detail and ability to deliver high-quality work
• Excellent oral and written communication skills, including listening and dispute resolution
• Strong interpersonal and consultative skills
• Ability to multitask effectively and perform under pressure to meet tight deadlines