IT Field Support Technician (23449)

Location

• Office out of TheraCare branch offices

• Services Austin, College Station, New Braunfels, and El Paso (El Paso approximately once a month)

• 100% travel within assigned region (Reimbursement .55 per mile)

What We Offer You

• Competitive pay

• Comprehensive medical, dental, and vision coverage

• Additional supplemental benefits (life insurance, disability, accident, etc.)

• 401(k) with company match

• Generous paid time off (Vacation/Sick/Holiday) for full‑time positions

• Career growth and advancement opportunities

• A company culture committed to compassionate care and high‑quality service

• Mileage reimbursement and support for field‑based work

• Many more perks and benefits

Job Summary

The IT Field Support Technician provides enterprise‑level, onsite technical support to Cantex Home Health & Hospice (HCBS) locations and Skilled Nursing Facilities across the Austin region. This role is responsible for diagnosing and resolving hardware, software, network, and peripheral issues, supporting mobile and desktop devices, and ensuring reliable technology operations for field and facility staff.

This position performs a balanced mix of ticket resolution, preventative maintenance, and project participation, including equipment refreshes, infrastructure upgrades, and facility expansions. Work is performed onsite at Cantex locations, requiring daily travel between facilities. This is not a remote position.

The role includes two weeks of onboarding in Dallas at HQ before transitioning to independent field work.