IT HelpDesk Specialist
You manage the distribution and return of IT assets while supporting the employee IT HelpDesk. You prepare equipment and install operating systems for new hires, recover equipment from departing employees, maintain inventory records, and troubleshoot issues for employees.
Responsibilities
- Manage the distribution and return of employee computer equipment
- Set up computer equipment and install operating systems for new hires
- Recover computer equipment from departing employees
- Manage computer equipment inventory
- Provide troubleshooting support to employees
Requirements
- At least one year of experience in an IT-related role
- Intermediate or higher knowledge of hardware and software
- Experience operating a HelpDesk
- Ability to use basic MS Office and Excel functions
- Basic network and server knowledge is preferred
- Experience using Jira, Confluence, and Slack is preferred
- Experience managing and disposing of IT assets is preferred
- Experience conducting quarterly asset inspections is preferred
- Relevant PC maintenance or networking certifications are preferred
Benefits
- Flexible work hours
- Welfare points
- Commuting transportation support for night and holiday work
- Breakfast, lunch, and dinner
- Meal vouchers for holiday work
- Unlimited snacks and drinks
- Access to affiliated restaurants for employee gatherings
- Housing purchase and rental interest or rent support
- Childcare cost support for preschool children
- Holiday and Parents' Day gifts
- Health checkups for employees and their families
- Group accident insurance
- Employee club support
- Resort and condominium accommodation support