IT Implementation Engineer – WMS/FMS/OMS
We are seeking an experienced IT Implementation Engineer to lead the implementation, integration, and support of enterprise Warehouse Management Systems (WMS), Transportation/Freight Management Systems (TMS/FMS), and Order Management Systems (OMS) within our growing 3PL organization.
In this role, you will partner with Operations, IT, Engineering, Customer Success, and customers to successfully deploy technology solutions that support warehouse operations, transportation, and order fulfillment. You will play a critical role in customer onboarding, system integrations, process optimization, and production support.
Key Responsibilities
- Lead WMS, TMS/FMS, and OMS implementation projects from requirements gathering through production go-live.
- Configure system workflows, business rules, and operational processes.
- Support customer onboarding, warehouse startups, and transportation implementations.
- Design, test, and troubleshoot integrations with ERP, EDI, APIs, customer systems, and carrier platforms.
- Execute system testing, User Acceptance Testing (UAT), data validation, and production deployments.
- Collaborate with Operations and IT to resolve production issues and improve system performance.
- Create technical documentation, SOPs, and implementation guides.
- Identify opportunities to automate workflows and improve operational efficiency using AI and modern integration tools.