IT Logistics Support

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

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Role ID – C005024

Role Duties and Responsibilities

• The IWC will support the ICT Logistics Area under the direction of the Senior Principal Assistant and Head ICT Service Centre. Key tasks include:

• Processing of IT asset deliveries, storage and shipments.

• Administration and maintenance of IT assets in central database.

• Provision of IT assets to local customer within Service Level Agreements (SLA).

• Assists with Annual Inventory activities and, coordinate these with local CIS Points of Contacts (CISPOCS) and ICT Logistics team

• Conducts activities related to CIS equipment discrepancies including hardware dismantling, documenting and reporting in accordance with NCI Agency directives.

• Coordinates closely with technicians to ensure that the correct CIS equipment is requested to satisfy the user's requirement.

• Liaises closely with Senior Principal Assistant and Head ICT Service Centre, and provide assistance as required.

• Plans, schedules own work and monitor work progress.
• Performs other duties as may be required

Essential Skills, Experience and Certifications

• The IWC should have relevant experience in Asset Management, processing of incoming and outgoing assets. Experience with Asset Management tools, for recording and processing of assets.

• Experience with ITSM ticketing system for monitoring and processing of incoming service requests.

• Fluency in written and spoken English is required.

• Experience in the following areas would be desirable: NATO and NCI Agency environments; international military and civilian settings; Knowledge of NATO Logistics Regulations; Basic knowledge of IT hardware; Asset Management toolsets and Microsoft Office packages.

• The individual must hold a valid NATO SECRET Clearance for the duration of the assignment. Signature of a Non-Disclosure Agreement with NCIA will be required prior to the start of work.

• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.
• Experience in Inventory Management/Asset Management methods within an Enterprise Business Application (or similar)

Working Location

• The Hague, NL

Working Policy

• On-site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance