IT Manager

Nestled in the heart of Colorado’s Rocky Mountains, Devil’s Thumb Ranch Resort & Spa offers an unparalleled blend of upscale accommodations, adventure, and authentic Western hospitality just outside of Winter Park. Set on thousands of acres of pristine wilderness in Grand County, the Ranch is an award-winning destination known for its commitment to sustainability, elevated guest experiences, and year-round outdoor recreation. From cross-country skiing and horseback riding to unique dining and spa experiences, team members have the exceptional opportunity to work in a setting that is both inspiring and deeply connected to the natural landscape, all while contributing to a culture that values excellence, community, and innovation. Join us on the Ranch!

Principle Purpose of Job

Support, manage and maintain all Devil’s Thumb Ranch, Vasquez Creek Inn, Volario’s/ Giocondo’s, Headwaters Ecology & Community Center, Wild Horse Cabins, and related properties with all technology, systems and infrastructure. Provide support and customer service for both External and Internal Guests. Areas of focus will include PMS/POS, Wi-Fi, QuickBooks, and Data Plus support on all issues, including assistance with ongoing tasks and projects such as creating new users and assigning appropriate levels of access, advancement in all areas of technology. Assistance with IT/PC support for all entities listed above and related properties, to include but not limited to, the POS/PMS systems, system checks of servers onsite and virtual, troubleshooting Network/VPN, PBX and Wi-Fi systems.

Essential Duties and Responsibilities:

• Maintain strict confidentiality of all DTR data including but not limited to Employee and Guest data, financial information, email, phone and text records.
• Manage telephone switch and telecommunication network
• Provide remote capability to potential outsource vendors.
• Understand all standard and customized features and functions of the hotel front office systems, point of sale systems, phone systems and other systems, including but not limited to system security, system reports, manager functions, system utilities, and user functions.
• Create and maintain disaster recovery system to ensure all programs and databases are currently backed up and easily retrievable
• Assist in development of lodging packages and revenue allocation, assist in managing inventory module and item ID’s, as well as managing the restaurant module and interfaces.
• Train new users on how the Resort Suite system works and standard operating procedures.
• Develop and maintain standardized reports as needed (Including SQL).
• Document and map out existing computers, networks, PBX and servers.
• Perform upgrades, repairs/replacement to hardware, software, or peripheral equipment.
• Resolve user requests for support for Windows, Office, Saflok, Hotsos, Open Table, Room Viewer, Skype, etc.
• Assist and train in all other job duties related to any other IT positions within the department.
• Assist in the implementation and management of an antivirus system which will include applying updates and ensuring proper operation of these systems.
• Ability to support ESXi servers and VEEAM software.
• Develop and maintain a good standing relationship with all support vendors related to IT.
• IT support after hours as needed.
• Other job duties as may be necessary for the successful operation of DTR and its affiliates.