IT Operations Analyst

Salary: $75k - $85k p.a. + additional benefits

IT Operations Analyst

The Opportunity

We are seeking an organised IT Operations Analyst to join a tight-knit IT Operations and Security team within the financial services sector.

You will act as the crucial first point of contact for incoming IT requests, providing high-quality Level 1 support and routing complex work to ensure the right tasks reach the right technical specialists. This is an exceptional opportunity for a junior to intermediate professional with an IT helpdesk background looking to progressively build a career across the enterprise infrastructure and security domains.

Key Responsibilities

• Monitor, triage, and manage incoming IT requests across shared mailboxes, Slack channels, and support queues.
• Provide Level 1 support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and resolve common desktop/laptop issues.
• Assess, prioritise, and route urgent or complex work to the appropriate Infrastructure, Operations, or Security team members.
• Assist senior team members with routine user account administration, access requests, and maintaining standard operating procedures.
• Support compliance with ISO/IEC 27001 information security policies and promptly report any security incidents or policy breaches.

Skills and Experience Required

• Junior to intermediate experience in an IT Support or Service Desk environment.
• Hands-on exposure to Microsoft 365, Windows desktop environments, and basic networking concepts.
• Exceptional organisational and time management skills, with the ability to assess and prioritise competing requests.
• A customer-focused, patient approach with strong written and verbal communication skills.
• A genuine interest in continuous learning and building capability in cloud technology and information security principles.

How to Apply

To submit your interest, please select the "Apply now" option. For a confidential discussion about delivery expectations, contact Amaan Kazmi at [email protected] or 022 060 7986.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.