IT Operations Manager

The Role

Gridsight is scaling fast - more people, more devices, more systems, and a growing set of enterprise customers. We’re hiring an IT Operations Manager to own IT operations end-to-end: from the laptop a new hire opens on day one, to the access they lose on their last day, to maintaining our SOC 2 compliance and leading us towards ISO 27001 certification.

You’ll be the first dedicated owner of this space, reporting to our VP of Operations. This is a great fit for someone who wants full ownership of a critical function, is comfortable building processes from the ground up, and cares as much about the employee experience as audit readiness.

What You’ll Own

IT Operations & Infrastructure

• Own IT operations across Gridsight, including devices, SaaS tools, endpoint management and vendor relationships.
• Be the first point of contact for day-to-day IT support, resolving issues quickly and minimising disruption.
• Own and administer the systems that keep the company running, including MDM, identity and access management, and IT ticketing.
• Evaluate and introduce new tools and processes as the company grows.
• Build clear, practical documentation so IT knowledge is accessible, repeatable and scalable

Employee Lifecycle & Access Control

• Own the technology experience across the employee lifecycle, ensuring every new joiner has the right hardware, accounts and access from day one.
• Manage offboarding end-to-end, ensuring access is revoked promptly and company devices and data are handled securely.
• Own access management across the company, including periodic access reviews.
• Partner with engineering and product on developer/engineer tooling access and provision.
• Partner closely with People, Talent and hiring managers to make onboarding and offboarding seamless for everyone involved.

Security Compliance Ownership

• Maintain our SOC 2 Type II compliance, including coordinating audits, collecting evidence and ensuring controls operate effectively throughout the year.
• Lead Gridsight towards ISO 27001 certification and own its ongoing maintenance once achieved.
• Partner with Engineering and leadership to address control gaps and continuously strengthen our security posture as the business scales.
• Own IT security policies, ensuring they remain current, practical and understood across the company.
• Own completion of security questionnaires (including uplevelling our AI tooling to complete these autonomously)
• Build security and compliance into day-to-day operations, rather than treating them as annual audit exercises.

Who You Are

• You take genuine ownership: you identify what needs to be done, act without waiting for direction and follow through to completion.
• You’re comfortable being the first dedicated person in a function and building the processes, systems and structure needed for it to scale.
• You’re equally comfortable setting direction and handling day-to-day work, from improving company-wide controls to troubleshooting an employee’s laptop.
• You communicate clearly with technical and non-technical audiences and can make IT, security and compliance requirements practical and easy to understand.
• You’re highly organised, dependable and attentive to detail, particularly when managing access, devices and audit evidence.
• You care about the employee experience and understand that effective IT should make secure ways of working straightforward.

What You’ll Bring

• Experience owning IT operations and/or security compliance (SOC2, ISO27001 or similar) at a scaling company, ideally SaaS.
• Hands-on experience with access management, identity providers, and device/endpoint management tooling.
• A track record of running or contributing to compliance audits (SOC2 Type II, ISO27001 or similar frameworks).

What We Offer:

• Competitive salary. We hold high expectations, but pay accordingly.
• Meaningful ESOP so you share in the growth of Gridsight.
• $2,500 WFH allowance, $2,500 health and wellness allowance, bi-annual in person working weeks, and lunch is on us when you’re in office.
• Work how you like. Fully remote, hybrid or in office with a fresh, new head office in Sydney and satellite spaces in Melbourne, Brisbane and Hobart.
  
  

Learn more

• Brendan Banfield (CEO at Gridsight) in conversation with James Cameron (Partner at Airtree)
• Gridsight's work with Endeavour Energy to deliver flexible exports
• The problem space we're tackling