IT support and Helpdesk Person
Salary: $55,000 - $64,999
About the role
Global Technology Solutions is seeking an enthusiastic Microsoft Support Person who is eager to learn, be mentored, and grow their IT career. In this role, you'll gain hands-on experience across a wide range of technologies.
Key responsibilities
Provide support for Microsoft & Google platforms (desktop/user support)
Troubleshoot IT issues using proven troubleshooting skills
Deliver customer-focused support with strong communication and problem-solving abilities
Work independently, multitask, and maintain goal-oriented approach
About you
2+ years supporting Microsoft platforms (desktop/user support)
Solid understanding of networking principles
Proven troubleshooting skills
Customer-focused with strong communication and problem-solving abilities
Ability to work independently, multitask, and be goal-oriented
Current driver's licence and vehicle
Australian residency
Experience with AI tools, Microsoft Co-pilot Studio, and programming skills are a bonus
Benefits
Mentoring and training to advance your career (IT Manager, Solutions Architect, Analyst, or Engineer pathways)
Permanent parking in the heart of Crows Nest (cafés on your doorstep!)
Performance bonuses & recognition
Exposure to a broad range of IT technologies & Platforms.
About us
Global Technology Solutions (est. 1999) is a growing IT services company delivering secure Data, VoIP, Cloud & AI solutions nationwide. We may be small, but we're involved in big projects – providing leading-edge technology to help our clients succeed.