IT Support Executive

We are hiring an IT Support Executive to provide first-line IT support to employees. The role includes setting up and configuring laptops, troubleshooting hardware, software, Windows OS, printers, and network issues, installing applications, managing support tickets through the helpdesk system, maintaining IT asset records, and coordinating with internal IT teams and vendors to ensure timely issue resolution.

• 2–5 years of experience in IT Support, Desktop Support, Helpdesk, or End-User Computing (EUC) • Hands-on experience in laptop/desktop setup, configuration, and troubleshooting • Experience supporting Windows operating systems, hardware, software, printers, and network connectivity • Experience using helpdesk/ticketing tools (e.g., ServiceNow, ManageEngine, Jira) is preferred • Experience with Active Directory and Microsoft Office 365 is an advantage • Immediate joiners preferred Education • Bachelor's degree or Diploma in Computer Science, Information Technology, Electronics, or a related field Required Skills • Strong troubleshooting and problem-solving skills • Knowledge of Windows 10/11, Microsoft Office, and basic networking (TCP/IP, DNS, DHCP) • Basic knowledge of Active Directory and user account administration • Experience with software installation, updates, and system configuration • Good communication and customer service skills • Ability to prioritize multiple support requests and work under pressure • Good documentation and reporting skills • Team player with the ability to coordinate with internal teams and vendors Preferred • Immediate joiners preferred • Indian nationality preferred • Comfortable working from the office in Al Quoz, Dubai