IT Support

Job description

Inspire Early Learning Journey is looking for a proactive Junior IT Support to support our Head Office and campuses across Victoria.

This is a hands-on IT support role suitable for someone early in their IT career who enjoys solving practical technology problems, helping people, and learning new systems in a fast-growing organisation.

Professional IT experience is not required. What matters most is your genuine interest in IT, logical thinking, communication skills, and willingness to grow.

Key Responsibilities

• Provide day-to-day IT support to Head Office and campus staff.

• Troubleshoot computers, iPads, printers, scanners, email, internet, Wi-Fi, and common software issues.

• Assist with user onboarding, off-boarding, account setup, permissions, and device setup.

• Support Microsoft 365, Teams, Outlook, OneDrive, and other cloud-based business systems.

• Help manage IT equipment, asset records, basic documentation, and user guides.

• Assist with basic network, printer, and campus IT setup when required.

• Liaise with IT vendors and suppliers to follow up on support cases, hardware orders, and service requests.

• Visit campuses when needed to support IT setup, troubleshooting, and small projects.

Essential Skills & Experience

• Genuine interest in IT, technology, and problem-solving.

• Strong communication skills and a patient, helpful attitude toward users.

• Logical thinking and the ability to troubleshoot issues step by step.

• Comfortable using Windows, Microsoft 365, Outlook, Teams, and common office software.

• Willingness to learn new systems, tools, and processes.

• Ability to work independently, follow instructions, and document work clearly.

• Able to work from Head Office in Camberwell VIC, with occasional travel to multiple locations as required.

• Holds, or is willing to obtain, a Victorian driver licence and Working with Children Check (WWCC).

Advantageous Attributes

• Study background in IT, Engineering, Computer Science, Information Systems, or a related technical field.

• Previous internship, part-time work, volunteering, home lab, or informal IT support experience.

• Basic knowledge of Microsoft 365 administration, Teams, SharePoint, or OneDrive.

• Exposure to Microsoft Entra ID / Azure AD, Intune, or device management.

• Experience with Apple devices, iPads, or Apple School Manager.

• Basic understanding of networking, Wi-Fi, VPN, DNS, DHCP, printers, or firewalls.

• Familiarity with WordPress, Moodle / LMS, GitBook, or other cloud-based platforms.

• Any interest or experience in scripting, Power Automate, PowerShell, BI, AI / LLM, or cybersecurity.

What We Offer

• A junior-friendly role with training and support.

• Hands-on exposure to Microsoft 365, Intune, Apple devices, cloud systems, and modern workplace technologies.

• Opportunity to work across a fast-growing early learning organisation with multiple campuses.

• Supportive leadership with a strong understanding of IT operations.

• Career growth pathway into systems administration, cloud, automation, cybersecurity, or broader IT operations.

• Experience working with major technology suppliers such as Apple, Microsoft, HP, Epson, and CompNow.

• Visa sponsorship may be considered for the right candidate, subject to eligibility and business needs.