IT Support Specialist (3696)

Are you an IT guru who is also an avid college and professional sports fan? Would you love a job with variety
where you are asked, at times, to step out of the IT world and help a teammate in another department, like the
warehouse trying to get a rush shipment out? Would you like to work in a fun, casual environment, with an
employer who has been a four time winner of one of Nashville’s top places to work?

If this sounds appealing, you might be a great candidate to come join us at Logo Brands! Logo Brands is a
family-owned business that has grown from a small two car garage to 375,000 square feet of office and
warehouse space here in middle TN. We currently sit as the #1 licensee for hard goods sports products.
We are looking for an IT Support Specialist to join our team.

This position will work alongside our existing IT team primarily on the implementation and support of
hardware, software and related infrastructure. The ideal candidate will have 1 to 2 years of related IT
experience and a willingness to gain advanced learning in IT infrastructure and support. As the Company
grows, this person should have a strong desire to grow with the company.
IT Support Specialist Responsibilities:
• Providing IT assistance to staff.
• Training end-users on hardware and software functionality.
• Workstation setup, configuration and end-to-end support.
• Server and network hardware install, clean-up, monitor and configuration.
• Resolving helpdesk tasks and tickets while meeting SLAs.
• Monitoring hardware, software, and system performance metrics and troubleshooting issues.
• Updating computer software, as well as upgrading hardware and systems.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

The shift hours are: Monday-Friday 8:00am-5:00pm.