IT Support Specialist

About the Company

Eagle Hill is a nationally recognized, award-winning consulting firm based in the Washington, DC area. We pride ourselves on our unconventional approach to solving business challenges, with a focus on delivering value above expectations. Our collective of talented consultants encourages each other to bring their unique perspectives and experiences to deliver impact-focused solutions for our clients. The result is a working environment that fosters bold thinking, collaboration, and client-centered solutions.

Description

Eagle Hill is seeking an IT Support Specialist to join our internal Information Technology team. This role serves as a primary point of contact for employee technology needs, providing hands-on support and helping ensure our devices, applications, and collaboration tools operate effectively. This is an on-site position; applicants must be willing and able to work from our office in Arlington, VA Monday through Friday. Preferred on-site hours are between 7:00 am - 5:00 pm.

Working closely with the IT Manager, the IT Support Specialist will troubleshoot day-to-day technology issues and support Microsoft 365, endpoint technologies, and other internal IT systems. We’re looking for someone who is customer-focused, resourceful, and eager to learn. This role offers opportunities to build skills in endpoint management, cloud technologies, automation, and systems administration.

Key Responsibilities

Internal IT Operations

• Provide responsive, customer-focused IT support to Eagle Hill employees
• Set-up, configure, and deploy PCs and other end-user technology. Including all onboarding and offboarding tasks
• Troubleshoot all office hardware, software, and network issues
• Support Microsoft 365 accounts, MFA, and access controls
• Support office IT infrastructure (Wi-Fi, printers, meeting room tech, office cameras, etc.)
• Maintain IT asset inventory and lifecycle tracking
• Handle support requests via ticketing systems, email, chat, and in-person
• Follow and improve IT documentation and operational procedures
• Additional Facilities responsibilities as needed.

Microsoft 365, Power Platform and AI Tools

• Support Microsoft 365 tools, including Teams, Outlook, OneDrive, and SharePoint.
• Provide basic SharePoint and Power Platform support.
• Support and troubleshoot Power Apps and Power Automate solutions.
• Support employee use of Microsoft Copilot and other approved AI tools.

Documentation & Continuous Improvement

• Create and maintain technical documentation and user guides
• Document workflows, applications, and IT processes
• Contribute to process improvement and digital transformation initiatives