IT Support Specialist

About Tavistock US

Tavistock US is the shared services platform supporting a diverse portfolio of businesses across hospitality, real estate development, investments, and corporate operations. Headquartered in the innovative Lake Nona community in Orlando, Florida, our teams provide strategic and operational support to a growing collection of award-winning restaurants, hotels, commercial developments, and master-planned communities.

Driven by a commitment to excellence, innovation, and exceptional experiences, Tavistock US partners closely with business leaders across the organization to deliver technology, finance, human resources, marketing, legal, and operational services that enable our businesses to thrive. Whether supporting a Michelin-recognized restaurant, a luxury hospitality destination, or one of the nation’s premier master-planned communities, our employees play a meaningful role in shaping experiences that have lasting impact.

Learn more about Tavistock US Here

TITLE: IT Support Specialist (Tier 1)

REPORTS TO: Senior IT Manager

PAY STATUS: Hourly/Non-Exempt

SUMMARY: The Tavistock US is seeking a highly motivated and detail-oriented IT Support Specialist to join our dynamic technology team. This position plays a key role in supporting and maintaining our Microsoft, Cisco, and Fortinet-based infrastructure, ensuring optimal performance and reliability across all systems. The successful candidate will provide responsive, professional technical support to both internal and external users, assist in implementing IT improvements, and help manage infrastructure, networking, and security initiatives.

The ideal candidate is experienced in Windows and macOS operating systems, Microsoft 365, basic Active Directory/Entra ID support, and network troubleshooting, with a strong customer service orientation and the ability to manage multiple priorities effectively. This role requires strong documentation skills, sound judgment when escalating issues, and collaboration with internal staff and external vendors.

Key Responsibilities:

• Deliver tier 1 support for users across Windows 11, macOS, and Microsoft Office 365 platforms.
• Diagnose and resolve hardware and desktop software issues in a timely manner.
• Provide on-site and remote support to offsite locations, including troubleshooting workstations, applications, and network connectivity.
• Configure, install, upgrade, and maintain desktop and laptop systems (Dell, Microsoft Surface, Apple).
• Deploy and set up user workstations, including monitor configuration and peripheral setup, to meet end-user requirements.
• Administer Active Directory, including user accounts, security groups, and access permissions.
• Deploy and support VOIP phone systems and associated hardware.
• Manage and document all support tickets in the department’s helpdesk system, ensuring timely follow-up and resolution tracking.
• Create and maintain technical documentation for processes, systems, and newly implemented technologies.
• Participate in after-hours and on-call support rotations as needed.
• Perform other related duties and special projects as assigned by leadership.