IT Support Specialist (Tier 1 Helpdesk)

Location: Brenham, Texas

Work Arrangement: This is a fully on-site position only. Remote or hybrid work is not available.

Position Summary: The IT Support Specialist serves as the primary point of contact for end-user technology support. This Tier 1 role provides timely troubleshooting and resolution of hardware, software, network, VoIP, and application issues while helping maintain the company’s IT infrastructure and delivering excellent customer service.

Key Responsibilities

• Respond to and resolve IT support tickets promptly using the company helpdesk system while maintaining high customer-service standards.
• Image, configure, and deploy PCs, laptops, and peripherals; install and maintain software applications.
• Manage user accounts and permissions across Active Directory, email systems, Microsoft 365, and other platforms.
• Monitor, maintain, and administer backup systems to ensure data integrity and rapid recovery.
• Administer and troubleshoot VoIP telephony systems and related infrastructure.
• Support and maintain laser printers, label printers, handheld RF scanners, and other specialized hardware.
• Assist with ERPNext (Frappe Framework) operations and basic administration.
• Install network cabling as needed and support basic networking tasks with Unifi equipment.
• Perform routine hardware/software maintenance, evaluate system performance, and apply security patches.
• Manage endpoint protection, support cybersecurity best practices, and help protect company data.
• Assist with internal/external email systems, FTP site access, and company website updates.
• Maintain accurate IT asset inventory and up-to-date technical documentation.
• Provide support for ad-hoc IT projects and other tasks as assigned.