IT Support Technician I

The IT Support Technician I provides first-level technical support across endpoint, identity, and collaboration services in a hybrid IT environment. This role is responsible for delivering timely and professional support to end users, deploying and supporting endpoint devices, executing standardized operational procedures, and contributing to continuous improvement through documentation, process standardization, and approved automation initiatives. The IT Support Technician I serves as the primary point of contact for IT support requests and plays an important role in delivering a secure, reliable, and efficient technology experience for employees.