IT Support Technician (Microsoft 365)
Salary: $65,000 – $75,000 per year
About Lantrak
Lantrak is one of Australia's leading providers of integrated material supply, material disposal, truck hire and plant hire solutions. We partner with Tier 1 contractors to deliver some of Australia's largest infrastructure and civil construction projects, providing innovative and reliable solutions across road, rail, airports, tunnels and major urban developments.
As our business continues to grow, we are seeking a customer-focused IT Support Technician to join our Information Technology team based in Victoria.
About the Role
Reporting to the Support Manager, you will provide first-level IT support to staff across Victoria, Queensland and New South Wales. This is a hands-on role in a fast-paced operational environment, where responsive and practical IT support is essential to keeping our people and projects moving.
As the first point of contact for technical support, you will assist users with with Microsoft 365, desktop and laptop hardware, printers, networking, mobile devices and Lantrak's internally developed business applications.
The role is primarily based on-site in Victoria and includes occasional travel to company locations. Due to the nature of the business, some work may be required outside standard business hours, including early starts or late finishes, to support system maintenance, upgrades and business operations.
Key responsibilities:
Provide Level 1 IT support to staff.
Support Microsoft 365, Windows, laptops, desktops, printers, mobiles and networking.
Troubleshoot hardware, software and connectivity issues.
Support internal business applications.
Set up new users, devices and system access.
Assist with Active Directory and Microsoft Entra ID.
Maintain IT asset records and support documentation.
Follow IT security practices and improve support processes.
About you:
Experience in IT Support, Service Desk or Desktop Support.
Hands on experience supporting printers, desktop, laptops and other IT hardware
Strong knowledge of Windows 10/11 and Microsoft 365.
Experience supporting Outlook, Teams, SharePoint, OneDrive and Microsoft Office.
Understanding of TCP/IP, DNS, DHCP, Wi-Fi and VPN.
Experience with Active Directory and/or Microsoft Entra ID.
Strong troubleshooting, problem-solving and organisational skills.
Excellent communication and customer service skills.
Proactive, hands-on and solutions-focused approach.
Able to manage competing priorities and work independently.
Current Australian Driver Licence.
Desirable:
3CX or general PBX/phone systems
ConnectWise RMM experience.
Why Join Lantrak?
Join a growing Australian business with a strong reputation in the civil construction industry.
Work with a high-performing IT team supporting a diverse workforce across multiple Australian locations.
Gain hands-on experience with modern Microsoft technologies and business-critical applications that have a direct impact on the business.
Ongoing learning and professional development opportunities to build your technical skills and career.
If you're a hands-on IT professional who enjoys solving problems, helping people and taking ownership in a fast-paced operational environment, we'd love to hear from you.