IT Systems Administrator

• Install and configure computer and mobile systems per GardaWorld IT policies (Hardware & OS)

• Provide technical support for servers, desktops, laptops, printers, mobile devices, Network equipment, computer peripherals, etc…

• Provide Level 1 support for Microsoft products and business applications

• Process and prioritize IT requests using the GW IT ticketing system to ensure minimum disruption.

• Diagnose and resolve hardware/software issues, often remotely.

• Analyse tickets to identify trends and escalate calls as needed.

• Support training and maintenance of all computer systems used throughout GardaWorld. This includes providing one on one user training when requested

• Perform day-to-day network and active administrative duties

• Manage user accounts, including new joiner inductions.

• Available on call for emergencies

• Maintain IT documentation and asset inventories.

• Deliver IT projects within project guidelines

Information Security:

• Adhere to applicable information security procedures and policies as updated from time to time on the ISMS. Report any information security incidents or potential information security threats to the Information Security Officer. Take a proactive approach to information security.